Videos

09 Jul 2020
The 45-minute session delves into the shift in customers’ decision-making, how hoteliers can adjust to
Will hygiene become more important than cost in hotels?
How to shine marble flooring with Sheraton Dubai Creek
28 May 2020
Tips of the trade from housekeeping attendant & marble specialist Adeesha Alwis
How to make the perfect bed
27 May 2020
Grand Plaza Mövenpick Media City Dubai room attendant Mohamed Fazmin Mohammadhu gives his professional advice
Industry Insights with Radisson's Ferran Brufau
18 May 2020
We speak to Radisson Blu Hotel & Residence, Riyadh Diplomatic Quarter GM Ferran Brufau about new initiatives and how he maintains a positive outlook
Industry Insights with The Chedi Al Bait Sharjah's Nezha Aanou
14 May 2020
In this episode, The Chedi Al Bait Sharjah director of operations Nezha Aanou explains how her role has changed and the initiatives being launched to improve the guest experience
In Conversation with RAKTDA CEO Raki Phillips
11 May 2020
In the latest instalment of our Hospitality 2.0 series, we speak to RAKTDA CEO Raki Phillips about the initiatives that have been launched to support the hospitality industry and his
Industry Insights with Taj Dubai's Ranjit Phillipose
07 May 2020
In this episode of Industry Insights, we speak to Taj Dubai general manager Ranjit Phillipose about going above and beyond to keep guests and associates safe, staying motivated and learning
Coping with COVID-19: Industry Insights with The Chedi Al Bait Sharjah's Jessica Kuan
05 May 2020
In this episode, The Chedi Al Bait Sharjah guest service agent Jessica Kuan explains how the property is keeping guests safe and reveals how she's staying motivated
Coping with COVID-19: Industry Insights with Radisson Blu Hotel, Dubai Deira Creek's Jan Hanak
30 Apr 2020
In this episode, Radisson Blu Hotel, Dubai Deira Creek GM Jan Hanak discusses how the property is adhering to strict safety guidelines, keeping his team motivated and picking up
Coping with COVID-19: In Conversation with Bench Events MD Middle East, Jennifer Pettinger-Haines
28 Apr 2020
Bench Events managing director Middle East Jennifer Pettinger-Haines joins Hotelier Middle East editor Claudia de Brito to discuss how COVID-19 has led to a rise in digital forums, their role
Coping with COVID-19: Industry Insights with The Chedi Al Bait Sharjah's Wrembert Zari Rumbaoa
26 Apr 2020
In this episode, The Chedi Al Bait Sharjah housekeeping supervisor Wrembert Zari (Saree) Rumbaoa explains how operations have changed and underlines how the property is ensuring the safety of its

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Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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