Heather Laverne joins Hilton's EMEA team
26 Feb 2019
She assumes the role of vice president - customer engagement, loyalty and partnerships for Europe, Middle East and Africa
Accor launches lifestyle loyalty programme as evolution of Le Club
22 Feb 2019
The lifestyle loyalty programme will be called 'ALL' which the operator says stands for 'Accor Live Limitless'
Marriott Bonvoy kicks off partnership with Manchester United
21 Feb 2019
By bidding the points they have earned through hotel stays and Marriott co-branded credit cards, members can access experiences including meeting club legends and stadium tours
Marriott International reveals loyalty programme: Marriott Bonvoy
20 Jan 2019
Marriott Bonvoy will officially launch on February 13, 2019

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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