Le Gray's associate becomes Les Clefs D'or member
10 Jan 2017
Guest services manager Chloe Chelala receives her stripes in the prestigious order
Burj Al Arab concierge awarded Les Clefs d'Or key
09 Oct 2013
Oscar van der Veen recognised for outstanding guest service
Dubai Concierge inducted into Les Clef d'Or UAE
29 Jan 2013
Chief concierge at Grand Millennium Dubai honoured in special ceremony

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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