Front-of-house: Meet the executive lounge & guest relations manager at Hilton Dubai Al Habtoor City
05 Sep 2019
Carmen Pre talks about her role, five tips for guest satisfaction and the challenges she faces
Concierges make the ‘unexpected happen’: Hilton Dubai Al Habtoor City
19 Jun 2019
Hilton Dubai Al Habtoor City’s chief concierge Brian Japhet talks to Hotelier Middle East about how he meets the needs of guests ahead of the Concierge Mastermind of the Year
Hilton Dubai Al Habtoor City appoints new GM
14 Nov 2018
Charles E M Clark brings more than 19 years of hospitality experience
Dubai's Al Habtoor City hotels seeing a 'healthy increase' in business
05 Nov 2018
Al Habtoor Group ended its agreement with the Marriott Group from the end of July this year, and rebranded the hotels as Hilton

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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