guest experiences

01 May 2018
The two companies had previously worked together to deliver the Houdini, a guest experience solution
Avaya partners with Arowana to deliver customer experience solutions
Changing travel trends for GCC travellers in 2017
13 Feb 2017
Distinctive experiences, connectivity, cultural sensitivity and security play a major role in the choice of destination for MICE and luxury travel from the GCC
78% of guest reviews came from four sites in 2016
12 Feb 2017
Revinate, the software as a service (SaaS) company that helps hotels improve guest experience, has released more findings from its 2017 Global Hotel Reputation Benchmark Report
Suppliers Roundtable: In-room technology
27 Nov 2014
Hotels need to stand out in a crowded market with exceptional guest experiences

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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