customer service

17 Sep 2019
The students will be given training on customer service skills
Dubai College of Tourism launches one-day course
How to increase footfall at your F&B outlet
16 Mar 2016
Tips that guarantee repeat customers to your hotel or F&B outlet
Service is the key to sustainable profit for Dubai
15 Jan 2016
Quality key to success for Dubai hotel sector in the run up to Expo 2020 and beyond, says university professor
The top 20 strangest hotel complaints
12 Apr 2015
Hotelier's list of the most bizarre guest requests made of hotels
Customer service tops UAE agenda
21 Apr 2010
Inaugural Customer Service Week announced for UAE

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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