concierge

29 Jul 2019
Abey Sam, chief concierge at JW Marriott Marquis and national president of Les Clefs d'Or
Concierge makes the first and last impression for a hotel guest
Concierges are ‘more helpful’ than Google: Fairmont The Palm
20 Jun 2019
Hotelier Middle East talks with Fairmont the Palm’s Francis Owori about how he believes the Concierge Mastermind of the Year competition will benefit Dubai’s hospitality sector
Caesars Resort Bluewaters Dubai's concierge joins Les Clef D’Or group
11 Jun 2019
Caesars Resort Bluewaters Dubai’s chief concierge will become the first Arab female member of the Les Clefs d’Or in the UAE
Calling all Dubai concierges
02 Jun 2019
So, you think you know Dubai? Then enter our brand new Concierge Mastermind of the Year competition.
Five hidden gems: Selection of Dubai's lesser known tourist attractions
22 May 2019
Renaissance Downtown Dubai’s chief concierge, Cleatus George, reveals some of Dubai’s secret locations for tourists to explore.Hotelier Middle East has exclusively been given the lowdown by Renaissance Downtown Hotel’s chief

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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