Concierges are ‘more helpful’ than Google: Fairmont The Palm
20 Jun 2019
Hotelier Middle East talks with Fairmont the Palm’s Francis Owori about how he believes the Concierge Mastermind of the Year competition will benefit Dubai’s hospitality
Concierges are more than just ‘a walking directory’, says Westin Dubai Mina Seyahi
17 Jun 2019
Hotelier Middle East speaks with The Westin Dubai Mina Seyahi’s chief concierge on his chances of winning the Concierge Mastermind of the Year 2019 competition
Calling all Dubai concierges
02 Jun 2019
So, you think you know Dubai? Then enter our brand new Concierge Mastermind of the Year competition.
Richemont Masterbaker Pastry & Baking Championships are back for 2019
30 May 2019
Here’s everything you need to know about the competition

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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