artificial intelligence

23 Jan 2020
The pair will improve online representation for hoteliers, airlines and travel agencies
Google partners with travel software company
Revealed: How technology is ‘revolutionising’ IHG’s hotel service
29 Apr 2019
IHG is exploring technologicial routes to improve guest experiences across the world
Robots deliver water, pillows at Alibaba Group’s new futuristic hotel - FlyZoo
25 Mar 2019
FlyZoo Hotel, built by Alibaba’s online travel platform, uses technology across the property. Water and fresh pillows are even delivered to the room by an Alibaba-made robot
Comment: The shape of trends to come
06 Jan 2019
Travellers are coming of age
Comment: Now is the time to get connected
06 Jan 2019
Technology could help Middle East hoteliers lift their revenues and create better all-round guest experiences

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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