When it comes to hotel technology, anything that can help guests order more easily and more frequently is bound to make a splash.
And in a post-pandemic world, where guests have grown accustomed to adopting technology to place their orders from work or at home, being able to provide such solutions from the comfort of their sunbed or hotel room, puts your property in a position that maximises guest satisfaction and profitability.
Tatbeeqi unlocks this potential for hotels by incorporating its innovative QR ordering system seamlessly with any hotel’s pre-existing POS software.
Based here in the MENA region, Tatbeeqi is a leading Software as a Service (SaaS) company that specialises in online ordering solutions, offering businesses the opportunity to build custom online service systems in the F&B, hospitality, and retail sectors. Tatbeeqi provides real-time, dependable, and hassle-free QR ordering systems integrated with leading POS providers, guaranteeing an unprecedented user experience for both hotel guests and staff alike.
How Tatbeeqi’s QR Ordering System works
A QR ordering system allows guests to simply scan and order from an online menu via their smartphones, then receive what they ordered at their precise location, with no downloads required.
Khalid Kassim, founder and CEO, said to Hotelier Middle East: “Whether it’s an extra set of pillows or a range of culinary delights, calling the front desk is in the past. With our QR ordering solution, all options are carefully laid out at your guest’s fingertips. Nothing is misheard or misunderstood. Guest satisfaction rates go through the roof.”
Kassim continued: “We’ve all been there, you’re at the beach or laying on a sunbed in the heat, trying to get the waiter’s attention, it’s not a pleasant memory. When all that’s left in your drink is slowly melting ice, wouldn’t it be helpful if you had a device? Today’s hospitality world is all about accommodating the needs of the guest. That also means catering to their demanding lifestyles. From the digital nomad to the discerning eater, a visual menu with allergens, descriptions, and the ease of accessibility to order from within your property is essential.”
With a QR Code specific to each section of a hotel, guests will be able to order from their tables, their sunbeds, or even their bathtubs. They can browse the lobby menu when in the lobby, and the beach menu when at the beach. With a location-specific ordering system, all that guests have to do is place the order lay back and relax.
According to Tatbeeqi, 86 percent of hotel guests are online within 10 minutes of checking in. Hotels experience up to an 18 percent increase in room service orders when adopting a mobile ordering solution. Guests spend 20 percent more when ordering via mobile than they do with the wait staff. And the outcome is a 63 percent higher quality of service through increased order accuracy, time efficiency and staff focus as well as a 23 percent higher revenue per guest.
Tatbeeqi offers easy access to the menu, a visually appealing item presentation, reduced waiting time between orders and lower operational costs. Say goodbye to mismanaged orders. Kassim said to Hotelier: “With a smart QR ordering solution, we don’t propose eliminating the human experience aspect. But we eliminate human error. That is the sprinkle of magic dust that a QR ordering system will add to your guests’ interactions with the staff.”
For more information on Tatbeeqi, contact Khalid Kassim, founder and CEO at kkassim@tipntag.com, +962 777 200060 or click here.