New recruit: Fenil Pandaya

Hyatt Place Dubai Jumeirah’s front desk manager chats to us about the importance of putting the guest first and the benefits of a multicultural team

Fenil Pandaya
Fenil Pandaya

Hyatt Place Dubai Jumeirah front desk manager Fenil Pandaya has already had an exciting career prior to coming to the UAE. While working in Ahmedabad with Hyatt, Pandaya was in charge of visiting heads of state and showing them what Hyatt had to offer. Now in Dubai, he talks to Hotelier Middle East about his goals, inspirations and some of his greatest achievements.

What inspired you to get into the hospitality industry?
I love interacting with people from different regions, industries and cultures, so hospitality was an obvious choice for me.

How has your previous work experience inspired you to get to where you are today?
Hospitality is a vibrant industry and every day brings new guests and exciting experiences. I learn from them constantly and they inspire me to further improve my skills and climb up the ladder of success.

What are the key skills you possess that make you well-suited to this role?
Being guest-centric at all times and showing care and empathy towards the team.

Tell us a bit about the other markets you have worked in and how that compares to your current role?
I have previously worked in India and coming to Dubai exposed me to some of the best business practices in the industry. Dubai is one of the most vibrant hospitality cities with many different companies and brands as well as a vast variety of people and nationalities to interact with daily.

What are some of the challenges you foresee, and the opportunities you see crop up from them?
Working with a multi-cultural team with different experiences can be a challenge but having a positive attitude, being open in communication and understanding your associates’ background and culture will create a smooth and motivating work environment.

What would say are a few of your most significant accomplishments so far?
When I was working at Hyatt Ahmedabad I was a member of the team who was in charge of the visiting heads of state who were very impressed and appreciative of the service they received. I was also recognised for my hard work and was named Manager of the Year in 2017. Finally, I was a member of the external examiners panel for a leading institute of hotel management in India.

Name three of your favourite aspects of your new hotel.
I would say my friendly colleagues the casual atmosphere and the authentic and modern experiences.

Can you describe any new initiatives or programmes that you are planning to introduce as part of your new position?
First of all I want to ensure my team members maintain a proper work-life balance and focus on their wellbeing. Secondly we want to implement an employee recognition programme and focus on our guest satisfaction scores.

My Goals
• Bring innovative ideas and new initiatives
• Stay up-to-date with the latest hospitality trends and apply them in Hyatt Place Dubai Jumeirah
• Make a significant difference in elevating guest as well as employees experience
• Develop new talents and build a network of hospitality professionals who can further develop new generations
• To become a GM of a hotel in the next eight to 10 years

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