BOH interview: InterContinental Al Khobar cluster training manager
Hotelier Middle East speaks with Intercontinental Al Khobar’s Randy Esparto in Saudi Arabia about his hospitality journey
Could you sum up your role in 50 words?
A human resource business partner in charge of the learning and development of all employees including the introduction and implementation of new IHG programmes. Brand champions who ensure the compliance of the hotel in its standard and a strong adherent of the IHG Responsible Business initiatives.
What made you want to work in hospitality?
The hospitality industry is diverse and volatile that will keep you active all the time to ensure at least satisfaction is delivered at all times. This kind of environment is very challenging and I am pushed to think out of the box and get out of the comfort zone.
What are the three biggest challenges to date?
1. The level of communication skills where English is not the primary language for most of the staff.
2. The attendance and commitment from the staff affected by the issue of lack of staff that keeps them busy all the time.
3. The inconsistency of commitment to ensure that training or project is completed before the deadline.
What are your strategies for the business?
The brand promise of IHG which is True Hospitality and this is the main concept of our strategy.
What makes you thrive in your role?
To deliver True Hospitality as a brand promise of the IHG. It is my role to ensure that all employees are embedded with the right knowledge of providing True Hospitality and for the guest to receive it consistently.
What is your day-to-day routine at work?
Mostly attending the meeting with the HODs, meeting with the Departmental Trainers, conducting the training, doing the activity, completing the required report and documenting the training certificate and attendance.
What is the highlight in your career?
My career highlight was when I was trusted to handle the training department of InterContinental Al Khobar and Crowne Plaza Al Khobar.
What are your future goals?
My aspiration is to own a business such as a training institute or centre.