Completing a year as general manager of hospitality in Al Khoory Hotels, Arun Kumar has achieved much in terms of expansion of the brand.
He has been able to improve guest ratings for all Al Khoory hotels by two points on all major review channels with an improvement of market share over the last six months using effective distribution methods.
Kumar even introduced sales strategies to different partners as opposed to a highly OTA-driven strategy and has introduced brand standard audits on monthly basis for all hotels thus improving operational excellence.
With his appointment as general manager, Al Khoory Hotels has successfully moved into markets including Oman. The brand has also signed and opened new properties in the past year including Al Khoory Inn, BurDubai, Urban by Al Khoory, Al Quoz Dubai which is set to open in September, 2019 as well as Al Khoory Courtyard - Al Quoz Dubai which is set to launch in November of this year.