Guest services

14 Mar 2019
Westin hotels in the Middle East and Africa and around the world are offering wellness
Westin hotels in Middle East and Africa champion 'JOMO'
Dubai's concierges welcome Google Assistant's Interpreter Mode
29 Jan 2019
Google Assistant's Interpreter Mode was launched in a pilot across a number of hotels in
Meet Sitora Skudutis, W Dubai - The Palm's W Insider
23 Jan 2019
Hotelier Middle East chats with Dubai's W Insider about her job, why she's the perfect
Dubai Tourism launches inclusive service training programme for people of determination
26 Dec 2018
Inclusive Service training programme introduced to train individuals in tourist-facing roles on ways of providing
FOH Interview: Premier Inn Dubai Investments Park's Mohamed Elkholy
11 Dec 2018
Mohamed Samir Helmy Elkholy, reception team member, Premier Inn Dubai Investments Park, says that it
FOH Interview: Nassima Royal Hotel's Kudzanayi Chigwedere
14 Nov 2018
Kudzanayi Chigwedere, the winner of AICR UAE's Receptionist of the Year award this year, has
IHG brings back promotion programme
12 Nov 2018
Rewards Clubs members can take advantage of this promotion on bookings made before November 17,
Luxury concierge company to make UAE debut at Abu Dhabi F1 Grand Prix
11 Nov 2018
The luxury concierge company will be offering private and corporate global concierge services to the
The H Dubai guest service manager wins big at Hotelier Middle East Awards
25 Oct 2018
Nashon Mwamba won Concierge/Guest Services Person of the Year Award last night
Les Clefs d'Or UAE host annual general meeting in Abu Dhabi
21 Oct 2018
The executive committee members also gave presentations showcasing the achievements, activities and initiatives of Les Clefs
The growing influence of millennials makes personalisation a priority
17 Oct 2018
In the next 10 years millennials will start to reach their peak social, political, and

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

Digital Edition

From the magazine