Housekeepers look after ‘owner’s billion dollar’ properties: Westin Mina Seyahi
Pamini Hemaprabha, Westin's complex executive housekeeper talks about the challenges and positive outlooks at the Executive Housekeepers Forum 2019
Westin Mina Seyahi has described housekeepers as “fundamental” for hotel properties and efforts should be made to connect with senior management.
Speaking at the Executive Housekeepers Forum 2019 at Dubai’s Grosvenor House Hotel, Westin Mina Seyahi's complex executive housekeeper Pamini Hemaprabha said that housekeepers are becoming more “recognised” within the hospitality industry.
However, she explained that connecting with hotel management was among the challenges.
“Housekeepers are looking after owner’s billion dollar worth property – this is the biggest point for us to [connect with] senior staff,” said Hemaprabha. “Don’t weigh us with numbers, we are fundamental to properties.”
Hemaprabha also addressed the audience and asked: How do we connect with management?
Among the responses in the room were that nobody within a hotel property should carry an “ego” and everyone needs to work as a team.
Other topics discussed were how emotionally engaged hotel staff are with their housekeepers, as well as physical and mental wellbeing.