“Hospitality industry needs to improve on tech front,” says Laurent Voivenel

The Swiss-Belhotel International senior vice president was speaking at the Hotelier Great GM Debate

Laurent Voivenel
ITP Images
Laurent Voivenel

Hotel owners have not been quick enough on the uptake of the latest technology, and instead view it as a cost rather an investment, according to Swiss-Belhotel International senior vice president Laurent Voivenel.

Speaking Le Méridien Dubai Hotel and Conference Centre during a panel on Technology in Operations at the Hotelier Middle East Great GM Debate, Voivenel said “the market is changing” and hotels had to do more to keep up.

Also on the panel was Rohit Sharma, general manager at Citymax Hotels, who said its philosophy on technology was that it should “help us spend more time with the guest”.

With a combination of technology both visible and invisible to the customer, Citymax aims to free up employees time, while providing guests with simple, easy to use solutions when it comes to Wi-Fi and working their smart TVs.

Adhib Moukheiber, general manager at Zaya Nurai Island, is using technology to make its customer experience, particularly with younger guests, as seamless as possible.

Check-in can now be done remotely, while wristbands are replacing keys and credit cards, with all the necessary information stored on bands which can be worn at all times – even in the pool.

Ultimatey, Moukheiber said, “Humans and technology should work hand in hand. You need both to make a great experience.”

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