“Robots won’t replace people in the hospitality industry,” says Citymax general manager
Rohit Sharma told Great GM Debate attendees that personal touch will always be important
Despite a hotel completely staffed by robots opening in Japan, the hospitality industry doesn’t need to worry about them taking over from people, according to Citymax general manager Rohit Sharma.
“Hospitality is about people. Are robots going to open doors for you, serve food to you and your friends, and spend time with you? I doubt that is going to happen,” he said at the Technology in Operations panel at the Hotelier Middle East Great GM Debate.
Fellow panellist at Le Méridien Dubai Hotel and Conference Centre, Laurent Voivenel, senior vice president, Swiss-Belhotel International, was less convinced, saying that Dubai’s need to be innovative would see it also open a robot hotel in the future.
However, he admitted he had some doubts about the concept: “Is it the future? I’m not quite sure about that, but yes it will happen.”