Abu Dhabi Airports participates in ACI Customer Experience Global Summit

The airport received Certificates of Accreditation for Level 1 and 2

Abu Dhabi Airports participates in ACI Customer Experience Global Summit
Abu Dhabi Airports participates in ACI Customer Experience Global Summit

Abu Dhabi Airports participated in the Airports Council International (ACI) Customer Experience Global Summit, which was held in Bali, Indonesia from 2 to 5 September, 2019 and hosted by ACI.

The airport was represented by the head of Airport Service Quality (ASQ), Muna N. Al Ghanim who received the Certificates of Accreditation for Level 1 and Level 2 in the award ceremony, which took place during the summit.

Abu Dhabi International Airport (AUH) has been part of the ACI ASQ Departure Survey programme since 2006, along with the ACI ASQ Arrival Survey since 2018 and was one of the six nominated airports to take part in the trial phase and ACI’s development of the Airport Customer Experience Accreditation Programme.

Abu Dhabi Airports’ acting chief operations officer, Ahmed Al Shamsi said: “At Abu Dhabi Airports we are continually innovating and looking for ways to enhance our operational performance and customer experience in line with international standards. We are privileged to take part in the ACI Customer Experience Global Summit, a leading platform that provides us with the opportunity to network and exchange knowledge.”

Al Ghanim said: “Being accredited for both levels 1 and 2 in the ACI Customer Experience Accreditation programme during the Summit is important for all of us at Abu Dhabi Airports as maintaining the quality of our services is one of our top priorities. Moreover, acquiring and maintaining these certificates of accreditation will show passengers the level of our commitment towards their experience at AUH. We continuously strive to deliver a seamless passenger experience and world class airport services, in line with our mission of becoming the world’s leading airports group.”

The Summit consisted of training, an ASQ Forum, an ASQ Awards Ceremony and the ACI Customer Experience Accreditation Programme Awards Ceremony, during which Abu Dhabi Airports’ representatives gained insights on the requirements of the accreditation levels, networked with other airport delegates and exchanged knowledge and practices with fellow aviation professionals.

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