What does it take to be a concierge in Dubai?

To enter the competition, email your details to cmoty@itp.com no later than 31 July 2019

Hotelier Middle East speaks with three Concierge Mastermind of the Year applicants
Hotelier Middle East speaks with three Concierge Mastermind of the Year applicants

Hotelier Middle East believes it is concierges ‘time to shine’ as we gain an insight into their day-to-day routine ahead of the Concierge Mastermind of the Year competition.

The competition has been designed to put Dubai-based concierges in the spotlight and a platform for the sector to be recognised for its efforts and hard work.

The event will have two heats held in August and September 2019 at a venue, which is yet to be confirmed. The winner of the competition will be unveiled in front of the region’s hoteliers and guests during the Hotelier Middle East Awards in October 2019.

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Here’s what some of our applicants have said about their role as a concierge:

Turning moments into memories

Fairmont the Palm’s concierge supervisor Francis Owori (pictured above) believes a good concierge is one who turns “moments into memories” for guests.

“With the local expertise, impressive connection and influence, they should turn what seems impossible into a possible moment to make unforgettable memories for each and every single guest.”

A ‘money can’t buy’ experience

Hilton Dubai Al Habtoor City’s chief concierge Brian Japhet told Hotelier Middle East the true testament of a concierge is someone who is able to look after everyone - from a royal king to a couple of honeymooners on their first big trip to knowing the needs of a traveling pet.

“The best reward a concierge can get is knowing that his actions made a difference and had a positive impact on the guest’s stay, maybe even delivered a unique and unexpected ‘money can’t buy’ experience.”

A good concierge can be as helpful as the internet

The Westin Dubai Mina Seyahi’s chief concierge Swapnil Patrikar, who has 14 years’ experience in the hotel industry, also believes that a good concierge should have a strong network and should know where to connect the guests.

“A good concierge can be as helpful as the internet but they should be more precise and filtered on the information that they are giving,” said Patrikar.

“A good concierge should always anticipate the guests’ need and confident in providing the right information and solution to every situation.  A good concierge should be street smart, resourceful and well-versed about the hotel, brand and the city.”

Here’s the event’s agenda

Wednesday 28th August – Qualifying round 1
- 7pm – Guest arrivals, registration and welcome drinks/canapes
- 8pm - Welcome speeches, rules and housekeeping by MC
- 8:30pm – 10pm – Mastermind rounds (to be adjusted based on number of entries).
- 10pm – Closing speeches, announce winner of heat and next steps.

Wednesday 18 September – Qualifying round 2
- 7pm – Guest arrivals, registration and welcome drinks/canapes
- 8pm - Welcome speech, rules and housekeeping by MC
- 8:30PM – 10:00pm – Mastermind rounds (to be adjusted based on the number of entries).
- 10pm – Closing speeches, announce winner of heat and next steps.

Wednesday 16 October – Final round
- 7pm – Guest arrivals, registration and welcome drinks/canapes
- 8pm – Welcome speeches, rules and housekeeping by MC
- 8:30pm – 10:00pm – Mastermind finals
- 10pm – Closing speeches, announce winner of the final, prize giving and next steps

Wednesday 23 October – Hotelier Middle East Awards
- 9pm (approximately) - Play video highlights of the competition and announce winner on stage half way through the awards

Reasons to enter the Concierge Mastermind of the Year competition

Hotelier Middle East will be partnering with Les Clef d’Or UAE and hop-on hop-off bus tour company City Sightseeing who told Hotelier Middle East why concierges in Dubai should get involved.

“We wanted to create this event to bring all the best protagonists of the city that are involved in showing the best, the quirky and the unknown that is to be discovered about Dubai,” said City Sightseeing Dubai’s general manager Cedric Scherer.

“The winners will have significant recognition and offer an opportunity to bask among your peers, as well as being able to celebrate your profession.”
The event will also offer a number of benefits for the concierges, with every entrant receiving a free one-day pass along with a plus one for the City Sightseeing bus tour.

And those who are lucky enough to win an accolade, you will have the opportunity to win cash prizes and other benefits.
• The winner will receive AED 5,000, (US$ 1361) as well as a table with four other guests for the Hotelier Middle East Awards – all expenses paid
• Second and third place awards will be handed AED 1,500 (US$ 408) each

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