Concierges are ‘more helpful’ than Google: Fairmont The Palm

Hotelier Middle East talks with Fairmont the Palm’s Francis Owori about how he believes the Concierge Mastermind of the Year competition will benefit Dubai’s hospitality sector

Fairmont the Palm's Francis Owori (pictured)
Fairmont the Palm's Francis Owori (pictured)

What made you want to enter the competition? What are your expectations?

The Concierge Mastermind of the Year competition is a great initiative that will not only be a fun and challenging experience, but also a platform that will build connection within the concierges in the city and other stockholders involved in the Concierge Mastermind of the Year competition. 

What are your chances of winning?

Did you like this story?
Click here for more

I believe it won’t be an easy competition especially with a number of skilled and experienced concierges that we have in the city. Through my experience, hard work and focus on the competition, I am confident that I will win the competition.

What do you think makes a good concierge?

A good concierge is one who turns moment into memories for the guests. With the local expertise, impressive connection and influence, they should turn what seems impossible into a possible moment to make unforgettable memories for each and every single guest.

What’s your favourite hidden gem about Dubai? What would you recommend to the guests?

Dubai is one of the most exciting places to live or visit. From the beaches to the soaring skyscrapers, malls to a buzzing foodie scene, there’s plenty to see and do here. However, there are many hidden gems that are not know by many. The city is so dynamic and the concierges have to work hard to keep themselves updated and master the city more than anyone else.

The Coffee Museum Dubai

The Coffee Museum – a café, shop and cultural experience rolled into one space. You can also learn all about its origins and also make your own coffee creations at home then there’s all sorts of Barista equipment to buy (we’re keen on the latte art pens). There are books on everything from home-roasting to recipes and the history of coffee.

The Majlis Café, Jumeirah Mosque

A little gem within the grounds of the Jumeirah Mosque – the Majlis Dubai is shaded by old ghaf trees and is, by its own admission, the ‘first and finest camel milk café in Dubai’. There are milk shakes, camel-chino’s, camel-latte’s, camel milk ice-cream and camel milk cheeses and creams.

What is that one thing that people don’t know about concierge?

Concierge are more helpful than Google even with the current change where travel has changed with influx of online resources and this is especially because of the strong connection, personal touch, knowledge, flexibility to treat each and every single guest and travellers as a unique individual with anticipation and proactive manner.

How do you think the competition will benefit Dubai’s concierge sector?

The competition will create a platform not only to showcase the concierge skills and knowledge but also a show of appreciation to the concierge’s efforts. Above all, it will be a prestigious experience for those participating and whoever will emerge as the winner.

To be part of Hotelier Middle East's Concierge Mastermind of the Year competition, email your details to cmoty@itp.com no later than 31 July 2019. 

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine