Hotelbeds launches chatbot to streamline customer experience

‘Bedsy’ can serve an unlimited number of customers at once

The chatbot has been made available to more than 60,000 client partners
The chatbot has been made available to more than 60,000 client partners

Hotelbeds, a leading bedbank, has announced the launch of a chatbot called ‘Bedsy’ to serve Hotelbeds and Bedsonline customers.

Bedsy can provide the status of booking queries or provide a supplier confirmation number in real time whilst attending to an unlimited number of customers simultaneously.

Bedsy can also point Hotelbeds’ clients in the right direction for other day-to-day booking requests and queries, such as how to send a special request to the hotel or provide links to access hotel information.

Hotelbeds global operations director Marc Albert explained: “Bedsy will maximise the efficiency of our customer care teams and save a lot of the time clients currently spend resolving their most common queries, not least as 35% of calls we receive are just to re-confirm hotel bookings.”

The chatbot has been made available to more than 60,000 client partners, including travel agents, tour operators and airlines.

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