Hotelbeds unveils live COVID-19 update system

Using WhatsApp and Facebook Messenger, the company will continuously update its partners

The services will also include a live Q&A feature for partners
The services will also include a live Q&A feature for partners

Hotelbeds, the world’s largest bedbank company, has announced the launch of two online services to keep its partners up to date on the impact of COVID-19. Using systems developed in WhatsApp and Facebook Messenger, partners will be informed on any news in Hotelbeds operations.

The services will detail the global force majeure that Hotelbeds has put in place for all bookings; list destinations that have been closed by governments and how pre-existing bookings can be cancelled; provide information on how to modify bookings; archive copies of official update emails sent to partners and have a Q&A system with live and automated responses.

Hotelbeds MD Carlos Muñoz explained: “Up-to-the minute operational updates on COVID-19 are essential to both our clients and hotel partners during these challenging times. 

“We quickly developed our COVID-19 dedicated website resource for partners but were keen to go further by allowing people to also access information via convenient channels like WhatsApp and Facebook Messenger – I´d like to thank the team for developing this in record time.

“To all our clients and hotel partners out there I´d just like to say that we recognise that these are very tough times. But we want you to know that we will be with you all the way, right now and then when you and your customers and guests are ready to go again. 

“Over the coming weeks and months we´ll be announcing further actions we´ll taking to fulfil this promise.”

By subscribing to the services Hotelbeds partners can ask questions via an interactive menu with automated responses, request responses from the operations teams and subscribe for further updates.

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