Accor prioritises staff well-being amid pandemic

The hospitality group has rolled out a number of initiatives to support its workforce

Accor has allocated €70 million from its dividends payments to assist the company’s 300,000 employees
Accor has allocated €70 million from its dividends payments to assist the company’s 300,000 employees

Hospitality company Accor has introduced a range of initiatives across the globe to support its workforce through the developing coronavirus situation. The group announced earlier in April that it had allocated €70 million from its dividends payments to assist the company’s 300,000 employees by pledging to pay for all their COVID-19 hospital related expenses. Named the ALL Heartist Fund, the money was also used to help healthcare professionals.

“In these unprecedented times, many of our colleagues are facing reduced hours or stand-downs and we know this is causing enormous stress,” said Accor Asia Pacific chairman and CEO Michael Issenberg. “We are committed to offering assistance to protect the mental and physical well-being of our teams to ensure they can get through this and that they emerge stronger than ever when the rebound comes.”

In Australia, the group has launched its Lifeworks – Total Wellbeing App to provide its employees with 24/7 access to counselling sessions and other resources to help mental and emotional health. The app also incorporates exercise sessions to allow users to stay fit during self-isolation.

Accor in India, Greater China and Thailand has also provided a number of morale-boosting programmes to its staff, including exercise sessions, work counselling and positivity training.

The chairman concluded: “We want to give our staff access to counsellors in complete confidentiality as and when they need help,” he said. “Everyone is talking about the medical impact of this virus, but the reality is that this period of isolation and great change is also having a huge impact on mental health and it’s important that we recognise that.”

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