Emirates Airline updates its waiver policies

The carrier has rolled out three initiatives to support is customers through this time

IATA has estimated that passenger revenues in the aviation sector could fall by as much as US$252 billion this year
IATA has estimated that passenger revenues in the aviation sector could fall by as much as US$252 billion this year

Dubai’s Emirates Airline has responded to the ongoing pandemic by updating its waiver policies and initiatives to support customers through a period of travel paralysis.

All tickets booked with the carrier before May 31 for travel up to August 31 will be automatically extended for 760 days. This means that customers have the option to travel within two years from the day their ticket was originally given. The ticket can be used either for that same Emirates destination or for a different destination in the same region.

The national carrier has also introduced travel vouchers to help spur business and support travellers. Vouchers are valid for one year and can be extended for a second year; they allow customers to offset charges on any Emirates flight in any cabin class.

Those who opt for the travel voucher or the ticket hold initiative can still be given a full refund on their bookings if they are unable to fly.

Emirates chief commercial officer Adnan Kazim explained: “The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation. We understand that explaining and unravelling all of that is confusing and frustrating for customers. The COVID-19 pandemic is unprecedented for everyone, and we’d like to thank our customers and trade partners for their patience, understanding and support as we worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements.”

The International Air Transport Association (IATA) has estimated that passenger revenues in the aviation sector could fall by as much as US$252 billion this year. Counteracting this, the Dubai government has affirmed it will support Emirates Airline through the pandemic. H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council revealed earlier this month that the carrier would receive an equity injection.

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