Marriott CEO makes second statement on COVID-19 situation

Arne M. Sorenson revealed the group has extended its cancellation policy dates, along with other measures

 Arne M. Sorenson
Arne M. Sorenson

Following his video statement at the end of March, Marriott International CEO and president Arne M. Sorenson has released a second statement detailing the group’s response to the ongoing pandemic.

In his update, Sorensen said that since his last update, the situation for Marriott has worsened. He explained: “It’s been three weeks since I last communicated with you about the dramatic impact of COVID-19 on our business. Sadly, since that time, we’ve all borne witness to how this insidious virus is impacting our families, our communities and our very way of life. What we’re facing is daunting, but I am heartened by the moments of triumph in everyday acts of courage, humanity and love. Although these are trying times for us all, I remain optimistic that our world will thrive once again.”

His update detailed that Marriott guests with existing reservations will be given free changes or cancellations on any bookings before June 30. Additionally, new reservations between March 13 and June 30 can be changed or cancelled with no fee attached.

Marriott Bonvoy members will have their 2019 status extended until February 2022, with points expiration being paused until February 2021.

Sorenson concluded: “Thank you for being a member of our loyalty program or simply for staying with us – we consider you a part of the extended Marriott family. We will travel again, and we can’t wait to welcome you back.”

Though GlobalData has said Marriott is in a good position to survive the pandemic, Sorensen in his first statement said that COVID-19 has had a worse impact than 9/11 and the 2009 financial crisis combined.

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