Upskilling hotel staff is a must says analyst
GlobalData’s travel & tourism analyst explains hotels must prepare for a post-COVID-19 world
As international hospitality groups are being forced to make a number of cost-cutting measures, GlobalData travel & tourism analyst Ralph Hollister explained hotels must also do what they can to prepare their workforce for the business world post-COVID-19.
Hollister commented: “It has become a necessity for hotel companies to furlough staff, halt expansion plans and impose pay cuts on employees. However, it is important that hotels also incorporate long-term, forward-thinking strategies that address how operational efficiency can be achieved when the impact of COVID-19 lessens.”
One example of a long-term strategy is the upskilling of existing staff. Teaching staff a range of different skills across departments will boost a hotel’s operational efficiency said Hollister. It will also allow a property to fill a range of positions if other staff members are still on temporarily leave due to the pandemic.
Hollister added: “Companies could also re-evaluate services and policies. Management should take the time to look at where the company has received negative feedback in the past and see if they can rectify it to enhance its reputation for the future.”