Report: MICE travellers unsure how to access medical assistance

According to a survey, MICE travellers are apprehensive to use company-provided medical benefits

Collinson conducted the survey shortly before the outbreak of COVID-19
Collinson conducted the survey shortly before the outbreak of COVID-19

According to a recent survey, more than half of MICE travellers feel uncertain on how to access their company-provided medical benefits and what exactly it meant for them.

Conducted by medical, security and travel risk management services provider Collinson, the survey found that only 50% of MICE travellers said their employer had invested into medical and security assistance for them, with 51% of those unsure what they were entitled to while travelling.

A third of those surveyed explained that they felt apprehensive to make use of the medical support services put in place for them – only a fifth said they were confident to use their 24/7 medical privileges while travelling for work. 15% of those surveyed did not know whether their employers provided medical and security services for MICE travel.

Collinson commercial director for MEA and South Asia Priyanka Lakhani said: “As the prime commercial hub for the MEA region, there’s typically a high volume of business travel from the UAE and KSA to nearby countries. Once business travellers take to the skies again, we know routes from these two hubs will be just as busy as they were pre-pandemic. As business travel picks up again, the safety of employees will be the priority for employers. Many companies already have medical and security assistance policies in place, but they need to take the time to educate staff on what is available to them. This will not only give employees peace of mind pre-trip, but also let them know where to turn in the event of an emergency while they're away.”

Travel risk management solutions include medical and security assistance, which ensure travellers are safe abroad in the event of any emergency, whether it’s handling destination security risks, giving 24/7 routine medical advice, or responding to medical emergencies and repatriations.

Collinson head of assistance Scott Sunderman added: “…something needs to be done for staff to realise the full potential of these services, such as better communication with travellers on what they entail, what they’re entitled to and how to tailor solutions to their own needs. Business travellers especially will be looking to their employers and travel providers to guarantee they’re fully supported when business travel picks up again post COVID-19 and, for many, that support is there – they just need to know how to use it.”

Collinson explained it had conducted the survey shortly before the outbreak of COVID-19.

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