Marriott updates cancellation fee waivers

The group will now waive cancellation fees across its hotels in Italy, Japan and South Korea

Marriott first announced in January it would waive cancellation fees for hotels across Taiwan, Macau, China and Hong Kong
Marriott first announced in January it would waive cancellation fees for hotels across Taiwan, Macau, China and Hong Kong

Marriott International has issued a second statement on its response to the coronavirus outbreak.

As the virus continues to spread across Asia and parts of Europe, the group has extended the number of locations it will waive hotel cancellation fees. 

Marriott first announced in January it would waive cancellation fees for hotels across Taiwan, Macau, China and Hong Kong. That gesture has now been extended to South Korea, Japan and Italy.

The statement said: “We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance. We continue to waive cancellation fees for hotel stays through March 15, 2020 for guests with reservations at our hotels in mainland China, Hong Kong SAR, Macau SAR, and Taiwan. We are now also waiving cancellation fees for guests with reservations at our hotels in South Korea, Japan and Italy for hotel stays through March 15, 2020.”

According to the World Health Organisation’s Situation Report 40, Korea currently has 3,150 total cases of COVID-19, while Japan has 230. Italy has the most cases of the virus of any European country, clocking in at 888.

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