Krabi Airport introduces passenger technology

The launch features self-service check-in kiosks at both domestic and international terminals

Krabi Airport introduces passenger technology
Krabi Airport introduces passenger technology

Krabi Airport will be launching passenger technology, from global IT provider SITA Thailand’s Department of Airports’ four-year strategic plan.

The systems include AirportConnect Open, SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals.

The airport’s director, Attaporn Nuang-udom said: “The Krabi province has a geographical advantage as it is situated between the Andaman and Gulf of Thailand coasts. Krabi has gained increasing popularity as a tourist destination. Last year, the place saw more than four million visitors from various countries including China, Singapore, Malaysia, the U.K., Russia, and South Korea, and over 30,000 flights departed from Krabi Airport.”

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He added, “This investment in common-use infrastructure provides greater flexibility to international airlines operating from Krabi Airport and optimizes terminal facilities while improving the passenger experience at the airport. This strategic move is also aligned with our goal to uplift the image of the airport, upgrade its Airport Service Quality (ASQ) rating to international standards and keep abreast with new technology and future trends.”

Asia Pacific’s SITA president, Sumesh Patel said: “We are pleased to work with Krabi Airport and Samart Telcoms to bring the benefits of common-use technology, which will enhance the experience for both passengers and airlines. We look forward to continuing our strategic partnership to future-proof Krabi Airport, as it grows and expands to become a regional aviation center over the new few years.”

Further development plans for Krabi Airport include the construction of Terminal 3 and the renovation of Terminals 1 and 2 to increase the capacity from 1,500 passengers per hour to 3,000 passengers per hour. Construction and expansion of aircraft parking bays are also in the plan to accommodate 40 aircraft at the same time. In addition, SITA’s world-class passenger technology will be rolled out across the three terminals, scheduled to be completed in 2022.

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