Expedia mobile hotel transactions up 45% in Abu Dhabi, 30% in Dubai

The online travel agency has revealed a huge surge of mobile transactions in the UAE

Expedia's Paula de Keijzer (pictured)
Expedia's Paula de Keijzer (pictured)

Online travel agency Expedia has flagged up the trend for booking hotel rooms through its digital platforms.

Speaking exclusively to Hotelier Middle East, Expedia’s senior director for market management for the Middle East Paula de Keijzer said that mobile transactions made by guests were up 45% in Abu Dhabi and 30% in Dubai year-on-year.

She added that there had been a 50% year-on-year growth from mobile transactions for the company since 2018 and that one in three (35%) global customers booked through its smartphone app.

Did you like this story?
Click here for more

“Our focus is on the technology side. In 2018, we spent US$1.7 billion on just improving our technology and a big piece of that goes towards our mobile site. We are trying to make it easier for customers to go to the Expedia Group app and make a booking very quickly.”

De Keijzer added that Muslim travellers are the fastest growing segment in the global travel industry as she described them as “mobile savvy”.

Focusing on mobile travel in this region is super important for us and we will continue to drive that forward,” she added.

“Since 2016, the amount of Muslim travellers has grown by 30% as hotels are trying to meet the dietary requirement that these travellers desire. Muslim travellers’ contribution towards the global economy will rise 180 billion to 300 billion, which is almost double in such a short period of time.”

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine