Citymax Hotel backs housekeepers to become general managers

Members of the hotel industry discuss how housekeepers can ‘rise up the ladder’ to become a general manager during the 2019 Executive Housekeepers Forum

Citymax Hotel's general manager Joanne Williams (pictured)
Citymax Hotel's general manager Joanne Williams (pictured)

Citymax Hotel’s general manager Joanne Williams has encouraged executive housekeepers to aspire to become property general managers.

Speaking at the 2019 Executive Housekeepers Forum, Hotelier Middle East editor Derek Issacs led a panel discussion with Williams, as well as Grand Plaza Hotel’s executive housekeeper Renu Rajan and Crowne Plaza Abu Dhabi’s executive housekeeper Sangeeta Suryawamshi.

The debate discussed whether housekeepers have the capabilities of becoming a hotel general manager and what can be done to take the next steps in management.

Williams offered advice to housekeepers and said she was a prime “example” that it was possible for housekeepers to become general managers, having previously started her career in housekeeping.

“Housekeeping was the backbone of moving myself up the ladder,” said Williams. “There is a revolution and housekeepers are crucial across the entire business. If you can identify housekeepers who aspire to become general managers, then we can develop them.”

Williams added that Citymax gives its housekeepers six month performance development reviews and offered training programs to discuss career ambitions.

“You have to support people’s career avenues,” added Williams. “People come here for a career.”

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