F&B manager in the KSA reveals insights into his front of house role

Mohamed Khalid discusses his job role and his strategies at the Wyndham Garden Dammam, KSA

Mohamed Khalid has 13 years' experience in the hospitality industry
Mohamed Khalid has 13 years' experience in the hospitality industry

Hospitality experience
I have 13 years’ experience in the hospitality industry, working with reputable hotel chains such as Hilton, Starwood, Taj and the Marriott.

How long have you hel this poistion? 
I have held my position as food and beverage manager at Wyndham Garden Dammam for five months.

My job in 50 words
During my role as the food and beverage manager at Wyndham Garden Dammam, Saudi Arabia, I manage all food and beverage and day to day operations to the highest standards. I maintain excellent levels of guest service satisfaction and identity guest needs, as well as respond proactively to all of their concerns.

Did you like this story?
Click here for more

My hospitality journey
Since I prefer to excel my career in food and beverage, I completed my hospitality certification before I started my career as a trainee in different departments with one of the most reputable hospitality groups around.

My three biggest challenges
I believe the three biggest challenges that I have as the food and beverage manager at Wyndham Garden Dammam was the short period in the lead up to the pre-opening of the hotel, the up keep of guest expectations during their stay at the hotel,  and making guests from different cultural backgrounds comfortable.

My strategies
I believe that staff training, development programs and motivation plays a key role in the smooth running of operations.

Three things I enjoy about my job
The three things that I enjoy about my job are exploring new challenges at the hotel and making sure guests are satisfied with our service. I also believe that team work is key to my success at my role in the hotel.

Biggest achievement
After joining Wyndham Garden Dammam, Saudi Arabia I was tasked to open food and beverage outlets within a short period. The project was completed at the hotel in one month.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine