FCS' Pascal Chatelain, VP sales, marketing and channels, talks business
Find out who FCS works with and why hotels should partner with the company
Ahead of the Hotelier Middle East 2019 Executive Housekeeper Forum, Pascal Chatelain, vice president, sales, marketing and channels, shares insights about the company and what is in the pipeline
Tells us about FCS and the brand in general
With more than three decades of global experience, FCS is a leading hospitality mobile solutions provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with more than 8,000 installations in 32 countries. FCS aims at enabling hoteliers to achieve their digital transformation, through the use of innovative mobile applications combined with further empowerment of their teams. With 13 offices worldwide, including the company’s Middle East and Africa headquarters in Dubai, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information. FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include: Guest Services Management; Housekeeping Operations Management; Engineering and Maintenance Management; Glitch and Recovery Management; Concierge Services Management; Laundry Operations Management; Analytics and Reporting; Gateway and Call Accounting; Voice and Digital Messaging.
Please tell us which hotels you are currently working within the ME
FCS solutions are currently deployed in more than 180 hotels across the Middle East and Africa region. Our most recent projects include the successful installation of the full suite of FCS solutions at the luxurious and popular FIVE Palm Jumeirah in Dubai, United Arab Emirates and onboard Queen Elizabeth 2 (QE2), which is one of Dubai’s most iconic destinations.
Why should hoteliers choose your company over other similar brands?
FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and are designed to underpin a hotel’s business success, helping to improve efficiencies and increase operational excellence. Our solutions can be fully integrated with existing software solutions (FCS is an open API platform and integrates with over 400 other software solutions) used in the hotel to help hoteliers operate at their optimum. Every FCS application pulls together disparate streams of data into a single platform that allows hoteliers to gain more insight into their operations, resourcing and guest preferences to be able to enhance guest experiences. The use of automated hospitality technology solutions streamlines processes, procedures and systems enabling hoteliers to focus on enhancing guest experiences. Automation also removes the need for manual work streams, double-handling of data and unplanned resourcing issues, with programming planned for the year ahead.
Why do you think hotels should invest in your products?
In a competitive, consumer-driven environment, hotel operators need to leverage the way in which back-of-house automation can improve their property’s results and achieve sustainable success. Here are our top three reasons why we think hotels should invest in our solutions: Guest experience & staff empowerment: Through mobile apps, FCS enables hotel departments to connect to a single platform that allows for seamless communication; Productivity & ROI: Our solutions are designed to achieve maximum return on investment (ROI). For instance, FCS engineering provides great ROI for owners in improving asset longevity through the automation and optimisation of preventive maintenance and tracking of assets; Sustainability: Automation eliminates the need for manual work streams and the use of our mobile and web-based solutions can help hotels enhance their sustainability by significantly reducing paper use. One of our case studies has shown that for an average five-star hotel with 300+ rooms, one and a half tons of paper can be saved through housekeeping automation annually.
Have you introduced anything new recently?
We have been working on a new and enhanced user experience and user interface of five of our key products. These will be launched at HITEC in Minneapolis later this month (June 2019). This will further differentiate FCS in the market and provide an even more unified user experience across our suite of applications.
What is in the pipeline for your company?
With the ever-changing needs of the modern traveller and the rapid development of technology in an increasingly digital world, we are constantly working on enhancing our product and service offering.
We will be launching the new visual identity for FCS in July 2019, representing the company’s vision and we will be releasing a brand new product in September 2019 that will be a first for the hospitality industry globally.
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Pascale Chatelain, VP sales, marketing and channels FCS Global