Wyndham’s Dimitris Manikis reveals strategies for a successful hotel
‘I’m obsessed with clients and duty of care to guests,’ he says
In an exclusive interview with Hotelier Middle East, Wyndham Hotels & Resorts president and managing director Europe and Middle East and Africa (EMEA) revealed his strategies for running a successful hotel.
Manikis said he thinks of two main strategies everyday: “It’s about being obsessed with clients,” he said, “and [having] a duty of care to our guests and owners to be first in class in service and quality.”
He went on to describe how he reminds his team to be “client obsessed, to answer emails on time, be their on-call when the owner and franchisor needs you,” he says.
Manikis pointed out how people have choices [in choosing hotel brands]. “Duty of care is my second obsession,” he said. “This gives us the opportunity to prove every single day why people have chosen us [Wyndham] instead of somebody else.”
Hotelier also recently published an in depth report on the factors behind the Wyndham Hotels & Resorts' midscale growth across the Middle East.
In the report both Manikis and Panos Loupasis, vice president development, Middle East, Eurasia & Africa revealed how middle class travellers and government-led tourism initiatives are fuelling the group’s regional expansion plans in midscale brands in the UAE and Saudi Arabia.