Jumeirah Hotels and Resorts launch multilingual e-butler service

The service will be made available by June 2019 in all hotels

Jumeirah hotels and resorts, E-butler service, Burj Al Arab Jumeirah, WeChat
Copyright 2011 Chris Cypert

Jumeirah Hotels and Resorts has launched a multilingual, e-butler service where guests can access services through their smart phones.

Unlike other hospitality group’s e-services, this one will be rolled out through Whatsapp. The service will be made available by June 2019 in all hotels except those in China where the service will be available through WeChat.  However, guests at Burj Al Arab Jumeirah can utilise both WhatsApp and WeChat.

According to Jumeirah, this service enables guests to communicate with the teams to request room service and housekeeping services in addition to booking spa treatments and dinner reservations.

Talking about their new e-service, Pedro Deakin, President of Operations, Jumeirah Group, said, “Jumeirah E-Butler is a forward-looking service to connect with our guests in an increasingly digital world. Guests can connect with us in their own time, wherever they are. Through improved dialogue, we get a better insight into guests’ personal preferences and can tailor our service individually to each guest.”

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