The Saudi Commission for Tourism and National Heritage gears up for more tourists

Specialised training program implemented for Tourism Call Centre employees to better deal with tourists

The STDC readies its staff to better deal with tourists.
The STDC readies its staff to better deal with tourists.

The Saudi Commission for Tourism and National Heritage (STDC), represented by the general administration for marketing communication, has implemented a specialised training program for employees of the Tourism Call Centre at the commission, in order to develop their skills in dealing with tourists.

According to STDC, the training programme, titled ‘Skills of Dealing with Tourists’, included exposure to several skills and behaviours that employees  will need when dealing with tourists directly.  

The program included familiarising employees with tourism patterns and the necessary skills to deal with each pattern separately, the art of dealing with tourists, 10 rules to ensure tourist satisfaction, satisfaction of tourists, and the mistakes to be avoided when dealing with tourists in general. 

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Saudi Arabia is currently diversifying its economy through the Saudi Vision 2030. the inititive plans to reduce its dependence on oil by developing public service sectors, including tourism.

On 14 April 2019, Hotelier reported that Saudi Arabia’s domestic tourism will increase by 8% a year until 2023 and that the number of local tourist trips inside Saudi Arabia exceeded 47 million in 2018.

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