The Saudi Commission for Tourism and National Heritage gears up for more tourists

Specialised training program implemented for Tourism Call Centre employees to better deal with tourists

The STDC readies its staff to better deal with tourists.
The STDC readies its staff to better deal with tourists.

The Saudi Commission for Tourism and National Heritage (STDC), represented by the general administration for marketing communication, has implemented a specialised training program for employees of the Tourism Call Centre at the commission, in order to develop their skills in dealing with tourists.

According to STDC, the training programme, titled ‘Skills of Dealing with Tourists’, included exposure to several skills and behaviours that employees  will need when dealing with tourists directly.  

The program included familiarising employees with tourism patterns and the necessary skills to deal with each pattern separately, the art of dealing with tourists, 10 rules to ensure tourist satisfaction, satisfaction of tourists, and the mistakes to be avoided when dealing with tourists in general. 

Did you like this story?
Click here for more

Saudi Arabia is currently diversifying its economy through the Saudi Vision 2030. the inititive plans to reduce its dependence on oil by developing public service sectors, including tourism.

On 14 April 2019, Hotelier reported that Saudi Arabia’s domestic tourism will increase by 8% a year until 2023 and that the number of local tourist trips inside Saudi Arabia exceeded 47 million in 2018.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine