Louise Oakley

Comment: The power of personalisation in hospitality
27 Sep 2017
Taking personalisation seriously
Comment: The triumph of transparency
27 Jul 2017
It's important for influencers to reveal sponsored posts
Comment: Welcome to the future
28 Jun 2017
Enter the era of autonomy - what's the next disruptor for the hotel industry?
Comment: The cost of a complaint in hospitality
21 May 2017
Good service should not be motivated by the fear of reviews
Comment: Community spirit
25 Apr 2017
How can hotels compete in a crowded leisure market?
Comment: Take it back to your audience
29 Mar 2017
Who are you targeting and who are they influenced by?

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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