James Clarey

BEST PRACTICE: Ramping up revenue management
Advances in revenue management are finally coming to the Middle East
DAY IN THE LIFE: Dubai golf instructor Stuart Fee
17 Jan 2013
Jebel Ali Golf Resort instructor Stuart Fee shares his typical day
BEST PRACTICE CASE STUDY: Rezidor's Think Planet
13 Jan 2013
A look into Rezidor's latest initiative to cut energy use by a quarter
FOH INTERVIEW: Grand Hyatt Muscat guest relations
11 Dec 2012
Manager Micheline Vieira explains why the customer is always right
IN THE HR OFFICE: Interview tips from Raffles
05 Dec 2012
Raffles Dubai HR director Melissa Salibi reveals job opportunities

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

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