Supplier profile: Exterity

Exterity’s CEO, Colin Farquhar talks about the ArtioGuest interactive guest experience portal, the company’s latest hospitality-focused addition to its end-to-end IP video solutions portfolio.

 Colin Farquhar
Colin Farquhar

Exterity’s CEO, Colin Farquhar talks about the ArtioGuest interactive guest experience portal, the company’s latest hospitality-focused addition to its end-to-end IP video solutions portfolio.

What is your key product focus for this year?

Exterity recently launched ArtioGuest®, a brand-new interactive guest experience portal for hotels and accommodation. Built from the ground up, this fully-customisable middleware provides an enhanced and intuitive in-room entertainment experience for guests. ArtioGuest enables the creation of tailored interfaces for accessing TV, Video on Demand, information, services and more.

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Can you share more details?

ArtioGuest can be fully customised to hotel brand guidelines and integrates with a variety of Property Management Systems (PMS). This enables guests to access a wide range of services, such as a personalised welcome message, mailbox, room service, view bill, book spa treatments or activities and express checkout, all via the TV in the comfort of their room. Discerning international travellers expect to be able to access their favourite channels wherever they are in the world, so ArtioGuest enables hotels to provide an unlimited number of channels. The customisable TV Guide includes an option to let guests catch up on programmes up to 7 days after broadcast, while video-on-demand lets hotels provide a rich variety of movies and TV shows, with parental controls. We understand that content security is paramount and ensure that all video content is fully protected across our end-to-end solutions. Guests can also cast image and video – including content from subscription accounts such as Netflix or YouTube - from their own device directly onto the in-room TV.

The creation of stylish, branded guest portals is incredibly simple with ArtioGuest’s intuitive, drag-and-drop interface, but we also offer the Exterity Design Service so if hotels don’t have in-house capability, we can create a uniquely branded portal for you that meets your exacting requirements. And finally, the Smart Control app on AvediaServer gives system administrators centralised control of all end points on the system. Designed and developed in the UK, ArtioGuest is part of the ISO9001 quality assured product range offered by Exterity, with a Middle East sales and support team providing local pre- and post-sales support.

Why is this product so important for the hospitality industry, and why should they buy it from you?

Today’s tech-savvy hotel guests have high expectations and are looking for easy-to-use in-room technology that is better than home. The guest experience is continually evolving and improving, and ArtioGuest is quickly adding new features to meet customer demand and stay at the forefront of technology developments. Being able to integrate with other systems and promote revenue-generating guest services via the TV is fast becoming a key requirement for hotels at every level. Exterity is an established, trusted provider of integrated, end-to-end IP video and digital signage solutions and ArtioGuest is the culmination of many years’ experience in the hospitality industry and ability to deliver a modern, fresh take on in-room entertainment and communication.

When was your company established, and which hotels do you work with?

Exterity was established in 2001, and developing and implementing IP-based solutions is our core focus and the foundation on which we have built our reputation and our extensive list of globally-recognised customers across many industries. In 2018, Exterity celebrated its 10th anniversary of doing business in the Middle East. Hotel customers in the Middle East include Accor Hotels, Anantara, Best Western Bahrain, Crowne Plaza, Golden Tulip, JA Resorts & Hotels, Jumeirah Group, Shangri-La Group and Six Senses Zighy Bay Resort.

How can hotels contact you?

Exterity Middle East

Tel: +971 (4) 447 0604

Email: info@exterity.com

Website: www.exterity.com

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