Robots deliver water, pillows at Alibaba Group’s new futuristic hotel - FlyZoo

FlyZoo Hotel, built by Alibaba’s online travel platform, uses technology across the property. Water and fresh pillows are even delivered to the room by an Alibaba-made robot

Image courtesy: Alizila
Image courtesy: Alizila

FlyZoo Hotel, built by Alibaba’s online travel platform — Fliggy — uses technology across the property. Here, water and fresh pillows are “even delivered to the room by an Alibaba-made robot”.

Located in Hangzhou, China, the 290-room hotel’s technology frees hotel staff from routine tasks, letting them focus on delivering a better experience for guests.

In addition to that, each room comes equipped with a Tmall Genie smart assistant which helps the guest adjust the temperature, lights, curtains and the TV and answers simple questions.

The hotel claims that the smart assistant can also handle requests. If guests require water for the room or new pillows, the smart assistant handles the requests and an Alibaba-made robot delivers them to the room.”

The hotel has eliminated key, keycards as AI uses facial recognition to help guests access rooms or even enter elevators. While Chinese travellers can check in through the hotel’s app directly, international tourists will have to check-in at a kiosk.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine