Technology to help save billions of dollars for tourism industry

A study by the Arabian Travel Market’s research partner says that the tourism industry is set to create multi-billion dollar savings through the use of IoT, robotics, artificial intelligence and wearable technology

Research, Data

According to a study by the Arabian Travel Market’s research partner Colliers International, the tourism industry is set to create multi-billion dollar savings through the use of IoT, robotics, artificial intelligence (A.I), Virtual Reality (VR) and wearable technology

 

The research revealed, that in addition to vast cost savings, the customer experience is set to be more streamlined with travel set to become better, smoother and more personalised with bookings on VR platforms, AI chatbots guiding customers through the booking process and IOT providing internet based inter-connectivity between everyday devices.

 

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer journey and experience.

Did you like this story?
Click here for more

“Airports and airlines accounted for $30 billion of investment in IT in 2018, however this will be offset by the implementation of technology that will see fuel savings alone top US$30 billion in the next 15 years,” he added.

“We’ve seen incredible developments in recent years, SITA, the multinational tech company to the air transport industry for example, is using robots to check travellers onto flights and to transport their luggage, while, although in the infancy stage, robots have been used in some hotels to welcome guests and show them to their room," Curtis added.

 

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine