Design, social media are key to attracting millennial hotel guests

The research revealed that an overwhelming 87% of respondents cited the interior design as important when booking a hotel

Millennials, Interior design, Hotel design

To understand how hoteliers can win over the most competitive demographic in the hospitality sector – millennials – hotel furniture manufacturers Knightsbridge Furniture surveyed 18-34-year-olds to understand what they are really looking for in a hotel.

The research revealed that an overwhelming 87% of respondents cited the interior design as important when booking a hotel, with 81% identifying a ‘cool bar’ as a critical factor in their choice.

The research also highlighted the power of social media, with 76% professing to have shared an image of a hotel (including bar, pool, restaurant, bedroom) that they have stayed in.

Did you like this story?
Click here for more

Furthermore, 83% stating that they booked a hotel because they had seen images from someone they follow on social media. 73% check the social media feed of hotel before booking and one in three would be put off booking altogether if a hotel had no social media presence.

A well thought out design scheme could also be part of the solution for hoteliers wanting to build a loyal following. However, 82% of millennials state a preference for experiencing a new hotel each year, a significant 42% will return for an impressive design.

Website performance was another key area of investment for hotels – more than half of millennials would be put off booking a hotel if the website was difficult to use, 49% would be put off if they couldn’t book instantly online.

Alan Towns, CEO of Knightsbridge Furniture explained more about the research: “We know from previous studies that the millennial generation is socially conscious, experience led and extremely connected. This research shows how this resonates though the hotel sector at every level, from the way a room is booked, the value this groups places on social media and the importance of the physical environment. Thriving hoteliers recognise the necessary investment in design, furniture and finishes to keep this audience returning. Equally important is the management of social media channels and vitally, having the best Wi-Fi in town!” 

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine