BOH Interview: The Residence Zanzibar's David M Nyambuya

David M Nyambuya, hotel clinician at The Residence Zanzibar, sheds light on what his job entails and how flexibility of working hours is key to ensuring the best stay for hotel guests

Safety & security, David M Nyambuya, The Residence Zanzibar, BOH interview

What is your career background, and how did you get into hospitality?
Before I joined the hospitality industry, I worked as a clinician at a private missionary hospital for one year, and then a government district referral hospital in mainland Tanzania, where I served for about four years.

What are your responsibilities at the hotel?
There’s only a small difference between working as a clinician in a hotel and a hospital. The role involves giving diagnoses after consultations, physical examinations, treatments, daily check on the progress of patients, and referrals in case of critical conditions. I meet with guests who have known or risky medial conditions and educate hotel staff on how to handle allergies. I also work with hospitals and ambulance service providers in case there is a medical emergency or a situation needing evacuation. Besides these, I ensure that staff and guest are free from all preventable diseases by teaching proper hand-washing techniques, food safety and hygiene, and first aid. As a hotel clinician, flexible timings are important as we could be summoned even after our usual working hours.

What are some of the current trends in hospitality in Zanzibar?
To make the visit to Zanzibar memorable for guests, we strive to create a unique and authentic experiences by partnering and working with local vendors and travel companies. This allows guests to explore the local culture and enjoy native experiences.

Did you like this story?
Click here for more

What are some of the strategies you have developed for The Residence Zanzibar?
We are committed to delivering a heartfelt service with professionalism and competence, taking responsibility for our actions, acting with honesty and integrity at all times, and treating all people with respect and care. We take great pride in our work and pursue excellence in all that we do together, continuously seeking to learn and improve ourselves.

What are some of the challenges you face in your role?
Sometimes, guests may face side effects from some of the prophylactic medicines, and this affects their stay. Some guests are unable to come round to the fact that they have fallen sick during their vacation and expect to be given a magic pill that makes them feel better in a flash. Other times, nonadherence to medicines is also a big challenge, which affects the quality of care we are able to provide. Besides these, there is the constant challenge of managing my time and energy.

What is your ultimate goal?
To improve the quality of healthcare we are able to provide at The Residence Zanzibar, which will ensure that our resort guests are able to enjoy their stay with peace of mind. We want to deliver a consistent, coordinated and warm service, ensuring value for money to our  valued guests.

What would you say are your major achievements at your hotel?
My major achievement is being able to provide the highest quality patient care. I’ve been privileged to receive many positive client recommendations from our guests.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine