Gilluz Reyes wins coveted Unsung Hero of the Year award

42-year-old Reyes started his career as a pharmacist’s assistant in the Philippines in 1999

Gilluz Reyes is the Unsung Hero of the Year 2018.
Gilluz Reyes is the Unsung Hero of the Year 2018.

Gilluz Reyes, a housekeeping attendant from Fairmont Dubai, was crowned the Unsung Hero of the Year 2018 at the Hotelier Middle East Awards.

The 42-year-old Reyes, who started as a pharmacist’s assistant in the Philippines in 1999, joined Fairmont The Palm's team as a security guard in 2013. After a short stint in Taiwan, Reyes returned to the UAE to join Fairmont Dubai in 2017.

After only seven short months, Reyes switched to the role of housekeeping attendant and was recognised as “Colleague of the Month” award only six months from joining and at the end of 2017 was recognised as “Colleague of the Year” for his commitment to the job.

Did you like this story?
Click here for more

Lovingly called “Santa Gilluz” by his colleagues, because he bought Christmas gifts for all the children on his allocated floor – from colouring books and pencils to soft toys. He also left notes alongside the gifts. With his creative approach in going above and beyond his regular duties, Gilluz has created a best practice for the Accor group, called “wow-moments” and as a result he quickly became the most-named colleague in Fairmont Dubai’s TripAdvisor reviews.

Asked what inspired him to above and beyond for the kids, Reyes said: “I have children in the Philippines and since I couldn’t give my own children any gifts during Christmas, I was drawn towards giving presents to the little ones staying on the floor that I was servicing.”

“Firstly, you need to love your job and apply that to your guests. It’s not only about giving room service but ensuring your guests are always happy and satisfied,” he added.

As for winning the award, Reyes said it’s a way to honour Fairmont Dubai for giving him the opportunity.

“It’s a great feeling and I’m so humbled because my journey in Fairmont Dubai has transformed my career - it’s not only about servicing the room but we always look at creating moments that the guests do not really expect,” Reyes told Hotelier.

Reyes received his award from A. Ronai’s managing director Gavin Dodd at the ‘Taste of India’ themed affair on October 24, 2018 at the Le Méridien Dubai Hotel & Conference Centre.

The Highly Commended nominee in this category went to Pedro Domingo, an assistant executive housekeeper from Palazzo Versace Dubai.

The nominees shortlisted in this category are:

●             Dennies Rional Bondoc, Kitchen Artist, Fairmont The Palm

●             Faruk Hossain, Waiter, Hilton Ras Al Khaimah Resort & Spa

●             Gilluz Reyes, Housekeeping attendant, Fairmont Dubai

●             Joey Cabrera, Outlet Manager, Crowne Plaza Duqm

●             Mohammed Jaseer, Waiter, Sofitel The Palm, Dubai

●             Mona Gaber, Revenue Manager, Crowne Plaza Sohar

●             Pedro Domingo, Assistant Executive Housekeeper, Palazzo Versace Dubai

●             Zeyad Mashaleh, Waiter, Mövenpick Resort Petra – Jordan

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine