Transcorp Hilton Abuja pushes for elevated digital guest experience

The hotel has introduced ICEapp powered by Intelity which allows guests to control their experience prior to arriving from their personal devices

ICEapp by Intelity.
ICEapp by Intelity.

Transcorp Hilton Abuja has incorporated the ICEapp powered by Intelity, a digital guest solution, which allows guests control their hotel stay experience prior to arriving from their personal iOS or Android mobile devices.

The new ICEapp will equip guests with a direct connection between guests and the hotel team to improve guest service and communication. All hotel services are made available on a guest’s personal iPhone, iPad, or Android smartphone or tablet.

Guests can access the information needed to personalise a stay and place requests that are sent directly to appropriate hotel team members. Included services are pre-arrival requests, dining information, housekeeping, valet services and maintenance requests.

Did you like this story?
Click here for more

Transcorp Hilton Abuja general manager Etienne Gailliez said: “Guests want a more personalized experience, and ICEapp provides the digital engagement we need to start listening to their requests before, during, and even after their stay. We are delighted to introduce this new hospitality technology which enables us to deliver personalized experiences to our guests.”

Transcorp Hilton Abuja’s ICEapp, is available for download on Google Play or the App Store for Apple users.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine