InterContinental Hotels launch AI smart rooms

The newly launched AI Smart Room will use voice control technology to deliver a more natural human-computer interactive experience

Operators, Ihg, Intercontinental hotels group, Baidu, Artificial intelligence

InterContinental Hotels Group (IHG) has collaborated with Baidu to introduce new 'smart rooms', which are powered by artificial intelligence in China.

The smart rooms are expected to improve and redefine customer hotel experience in China’s hospitality industry. The new rooms are available at InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre.

A total of 100 AI powered Club InterContinental suites will be available at InterContinental hotels in gateway cities and key destinations across China within the year. 

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Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu’s DuerOS Platform. It integrates AI technology with hotel operations, and this is supported by hardware upgrade and cloud service.

Unlike traditional guest rooms, the newly launched AI Smart Room will use voice control technology to deliver a more natural human-computer interactive experience. For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task. 

IHG and Baidu signed a strategic partnership on AI development last November.

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