Emaar picks Microsoft Dynamics 365 for finance and operations

Company will use Dynamics 365 for finance & operations to support expansion and improve service levels

Emaar Hospitality picks Microsoft Dynamics 365 for finance and operations.
Emaar Hospitality picks Microsoft Dynamics 365 for finance and operations.

Emaar Hospitality Group has chosen Microsoft Dynamics 365 for its finance and operations, a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications.

Commenting on the decision, Emaar Hospitality Group CEO Olivier Harnisch said: “We are transforming our business model through digitisation that would take us to the next level in providing world-class service to our guests.”

“In this, we are setting our fundamentals right and we needed core business applications that will drive new operational efficiencies and support future innovation. With Dynamics 365 for finance and operations, we have the balance between back-end control and customer-facing agility,” he added.

Did you like this story?
Click here for more

Dynamics 365 for finance and operations allows organisations to unify global financials and operations, and because of its “Common Data Model”, business leaders have access to a holistic information ecosystem to help in the decision-making process.

Dynamics 365 also helps provide a 360-degree view of the whole business to key personnel, who can use visual representations of operational areas to adapt quickly to changing market demands, Microsoft claims.

“Microsoft Dynamics 365 for finance and operations enables the end-to-end digital transformation of a business,” said Microsoft Gulf regional general manager Sayed Hashish.

“Emaar Hospitality Group will now have the ability to completely redefine its business processes, and deliver a consistent, customer journey while dramatically improving both service levels and employee productivity, and greatly reducing operational costs. Microsoft has a longstanding partnership with Emaar and we look forward to continue supporting their vision with our technologies and innovations,” Hashish added.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine