6 hotels that rely on robot staff for guest relations

As hotels around the world are looking to up their digital game, these hotel robots are ahead of the curve

Botlr, robot butler. Image via Aloft website.
Botlr, robot butler. Image via Aloft website.

Artificial intelligence is taking the hospitality industry by storm and some hotels are ahead of the curve. Select hotels are staffing robots with unique brand names to carry out traditional customer service — it is not only cutting costs in terms of staff employment, but also creating a platform for 24/7 customer service which can help improve guest relations.

Here are six hotels that already staff robots for extended user experience:

Connie at Hilton McLean Tysons Corner, USA

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Mario at Marriott Hotel Ghent, Belgium

Ausca and Aura at M Social Hotel, Singapore

Jeno and Jena at Shangri-La Hotels and Resorts' Hotel Jen, Singapore


Concierge robot at Henn-na Hotel, Japan


A post shared by Y T (@yuichin23) on Mar 22, 2018 at 5:53am PDT

Botlr at Aloft Hotels

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