Product Guide 2017: Technology
Companies have been working on a number of technological innovations that will help hoteliers do their job better - and quicker. Hotelier Middle East takes a look at the latest products on offer
FCS Housekeeping is a modern management system for a hotel’s housekeeping function — streamlining operations, redefining productivity, increasing efficiency, and saving time and money, while improving guest interaction, service and satisfaction. With FCS Housekeeping, hotels can ensure the seamless and real-time transmission of communications and data to staff, and ensure that housekeeping attendants are always where they need to be, and that no task gets overlooked. FCS Housekeeping features include: automated room assignment and inspection; mobile app for supervisors and room attendants; guest profile management; inventory management; roster management; lost and found; forecast for manpower and linen; dashboard with real time statistics and reporting; a ‘panic button’ for emergency; QR code for location tracking and to ensure correct rooms are being cleaned; FCS Messenger, which is a walkie-talkie system built into the app to allow for improvements in communication.
Wi-Q is a queue-busting, cloud-based, mobile ordering solution for hospitality. Powered by wi-Q Technologies, wi-Q puts the power to browse, order and pay for F&B or hotel guest services instantly in the customers’ hands. Instead of forcing customers to download another mobile app, wi-Q’s fully brand-customisable mobile ordering menu is accessible through the internet browser on any mobile device. All a customer needs is an active 3G/4G or Wi-Fi connection, allowing them to order inside or outside the venue. Customers can even filter menu results according to any dietary or allergen requirements, as well as add order notes for the venue’s staff. Once complete, the customer can then pay for their order via a variety of payment options, including PayPal, Apple Pay and many more. Wi-Q is available on a revenue-based, SaaS pricing model and requires little to no Capex. Wi-Q customers, which include entertainment venues, coffee shops and hotels, have experienced an instant ROI, thanks to increased order frequency and average order value.
Duetto’s PlayMaker tackles true personalisation of the booking path. The new cloud application provides consumers with a more personal shopping experience. By serving both known and unknown shoppers customised merchandising content on direct channels, PlayMaker enables hoteliers to offer guests what they want and drive more direct bookings. With PlayMaker, properties connect browsing behaviour, demographic information, past stay history and third-party data to make instant, intuitive decisions that serve up the most enticing room types, packages, offers and upsells. Duetto’s Revenue Strategy Platform delivers those “plays” to the booking engine via an integration with the RESTful API, allowing the hotel to offer personalised experiences that increase conversion.
Tel: +1 415 968 9389
Interel connectBsmart Thermostat
Interel’s ‘connectBsmart’ Thermostat brings IoT into hospitality with its Energy Management System (EMS). Through connectivity with an existing property management system, Interel’s EMS can save energy in guest rooms that are not checked into, and also ensure that a room is pre-conditioned for personalised comfort when the next guest checks in. Aside from its hospitality-focused design with customised glass and large icons for maximum usability, as well as sensors for temperature and humidity, the connectBsmart Thermostat also features built-in sensors for motion detection. This means hoteliers can automatically save additional energy when the guest is out of the room without any impact on their comfort. The product has been tailor-made for retrofits in existing hotels — allowing hoteliers to easily upgrade and bring their thermostats online through the hotel’s existing WiFi network. Easy to install, the connectBsmart Thermostat is the intelligent IoT connectivity hub of the guest room. Hoteliers can enable and empower a wide range of other devices and services, including bringing door locks and minibars online — making the connectBsmart Thermostat much more than a thermostat.
Tel: +9714 447 9845
Avaya Vantage Device
The Avaya Vantage Device is an all-glass desktop device that combines the convenience of a desktop phone with the flexibility of an application platform. That means controlling hotel room IoT items such as in-room lighting, temperature and drapes, and managing entertainment and media, can all be done via automated interfaces. Additionally, the open integration and extensibility of its software development kit (SDK) makes it easy for hoteliers to personalise Vantage for their guests’ stay and modernises the in-room experience through various innovative ways, including the following: in-room concierge services, that can also drive traffic to in-house services and food outlets; easily reach a live person from the hotel staff; and extend the hotel Wi-Fi.