RoomOperations' mobile app enables real-time translation of guest requests

New feature makes the application more user-relevant in markets such as Dubai, where the hotel workforce is frequently comprised of various nationalities who may not have English as a primary language

RoomOperations managing director Erkan Tatlidil.
RoomOperations managing director Erkan Tatlidil.

RoomOperations managing director Erkan Tatlidil revealed during The Hotel Show 2017 that his company's mobile application intended to streamline both front of house and back of house operations has launched 'Cognitive Services' which allows real-time translation of guest requests to staff in the language of their choice.RoomOperations is a cloud-based hotel mobile application that integrates with a hotel's existing property management system (PMS) that covers all the operational tasks that is required to sustain the management of the hotel. The application covers all aspects from housekeeping, engineering functions such as maintenance, preventive maintenance, inventory control, asset Count, minibar and many more. The application does not require any software or hardware to be installed on the hotel's servers.

Tatlidil said: "Imagine, you walk into your hotel and all your daily operational tasks are ready, housekeeping assignments sent to room attendants, maintenance issues assigned to technicians without doing anything. This application saves time, money, enhances staff productivity and improves guest experience in a hotel with minimal expense."

He continued by saying that a new feature in the application now enables real-time, simultaneous translation of any guest request that is entered into the system into the language of a hotel employee's choice, making the application more user-relevant in markets such as Dubai, where the hotel workforce is frequently comprised of various nationalities who may not have English as a primary language.

Did you like this story?
Click here for more

The Hotel Show 2017 is taking place September 18-20 at Dubai World Trade Centre, in conjunction with Dubai International Hospitality Week.

   

 

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine